Before submitting a repair request, read through the common issues below.

Clogged Toilets

If your toilet clogs, the first step is to remain calm. Avoid flushing again, as this can worsen the situation and cause an overflow.

Instead, use a plunger to gently and steadily create suction, which will help to dislodge the blockage. If the clog persists, consider using a mixture of hot water and dish soap.

If all else fails, make a repair request inside the portal.

Shower and Sink Clogs

If your shower or sink is clogged, try the following steps to address the issue:

  1. Boiling Water: For minor clogs, pour boiling water down the drain to break up grease and debris.
  2. Plunger: Use a plunger specifically designed for sinks or showers to dislodge anything stuck. Create a tight seal and gently plunge to dislodge the clog.
  3. Remove Debris: Check the drain opening for visible hair, soap scum, or other debris. Use a pair of gloves and tweezers to remove any accessible blockage.
  4. Baking Soda and Vinegar: Mix 1/2 cup of baking soda with 1/2 cup of vinegar. Pour it down the drain, let it fizz, and follow with hot water after about 15 minutes.
  5. Commercial Cleaners: Use a commercial drain cleaner, but be cautious as some chemicals can be harsh and harmful to pipes.

Still need help with repair issues?

Access the portal now to request repair help.

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Sign into your account and fill out a repair request; our team will review your submission and be in touch shortly.

New Tenant?

If you need help signing into the portal, call now to speak with our team: 337-991-0400